Refund Policy

Easy returns is our promise

If you're looking to return your product for any reason, we’re here to help! Your satisfaction is our priority

Our return policy.

1. Returns are accepted within 7 days of receiving the product.
2. Sale or discounted purchases are non-returnable.
3. Returns are only available for products purchased at their original price.

Eligibility criteria for product return

1. Customer received a defective or wrong product.
2. Customer is unhappy with the product.
3. Customer must initiate the return within 7 days of Delivery.
4. The item is unused and in its original condition.

Important: Video Proof Required

1. Record a clear unboxing video, starting from the moment you open the sealed package.
2. The video must clearly show the condition of the product.
3. This step is mandatory for your return to be approved.
   

How to Request a Return.

1. By emailing us at: Feedback@potencia.care.com.

Please include:

1. Your reason for return.
2. The unboxing video.
3. Clear photos of the product (if applicable)

What Happens Next?

1. Our team will review your request and respond within 3 to 4business days.
   
2. If approved, you will be guided on how to return the product and receive your refund.